You will be part of our Contract Logistics team, adding your expertise to the delivery of Operational Excellence.
Your Responsibilities
You will be responsible for a range of operational activities within the warehouse including, but not limited to:
- To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
- To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
- To communicate with customers regarding the order status or when issues arise.
- To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
- To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
- To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
- To ensure compliance with all customer contractual obligations on the part of the company.
Your Skills And Experiences
- At least 3 years of customer service/warehouse experience preferred.
- Experience in handling customer inquiries, issues, and complaints in a professional manner.
- Familiarity with warehouse management systems (WMS) and inventory control procedures.
- Ability to coordinate and track orders, shipments, and deliveries accurately.
- Proficiency in using computer systems and software relevant to warehouse operations and customer service (e.g., ERP, WMS or SAP systems, Microsoft Office).
- Work location - Pioneer, Singapore.
