Description:
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
- Maintain up-to-date information on processes, products, price lists, etc.
- Liaise with respective operations team for issues, follow-up and actions
- Establish and maintain good working relationships with clients/customers
Requirements:
- Min. 'N' / 'O' Levels
- Some call centre / order processing experience is preferred
Working hours: Monday to Friday, office hours
Location: West (Transport provided at Jurong East, Woodlands, Serangoon, Chua Chu Kang, Tampines, Paya Lebar, Harbourfront)
Interested candidates, please forward your resume to [email protected]
Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)
