Hotel Indigo colleagues are the people at the center of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo® we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.
Hotel Indigo colleagues are warm, personal, and unscripted.They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.
Join us as a Housekeeping Attendant in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:
Responsible for attending to the control desk telephone, communication within Housekeeping and between Housekeeping and other departments as well as clerical services of the Housekeeping department for both Hotel Indigo Singapore Katong and Holiday Inn Express Singapore Katong.
FINANCIAL RETURNS:
• Work with the Housekeeping Manager, Housekeeping supervisor or any other designated person to ensure you have a clear view of what is required to achieve results, and take action and responsibility to deliver it.
PEOPLE:
• Reports damage or malfunction in hotel rooms to superior
• Meets with superior and takes on daily assigned tasks
• Excellent communication among working peers
• Attends meetings and training sessions as required
• Liaise with Housekeeping Supervisor in relation to chemical usage, problems or rectification suggestions
GUEST EXPERIENCE:
• Ensures guest services specified by superiors and guests requests are promptly and courteously met
• Delivery on time guest request to ensure follow hotels standards.
• Carry out valet services when required including delivery of linen or processing laundry orders
• Counting of linens delivered from vendor to ensure all in orders.
• Maintain stock levels
• Delivery of amenities from store to pantry
• Delivery of amenities to guest according to brand standard requirement set
• Replenishing of guest supplies
• Washing and Refilling of GE bottles
• Maintains a section room report
• Maintains a daily room checklist
• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
• Removing and hanging of Curtains as assigned by Superior
• Removing of furniture & fittings such as rug, carom table, linens, curtains, working desk
• Maintains equipment in proper state of cleanliness and repair
• Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guests needs
• Maintain Hotel information to be able to provide information to guests
• Assist guests and escort them to locations within the hotel at their requests
• Works in line with business requirements and in accordance to brand standards
• Adheres to personal grooming and hygiene standards
• Respond to emergencies effectively and efficiently
• Complete tasks as directed by Management, Housekeeping Manager, Housekeeping supervisor or any other designated person
• Performs other duties as required
RESPONSIBLE BUSINESS:
• Reports and submits lost and found articles to superior immediately
• Reports guest complaints to superior immediately
• Reports unusual behaviour/activities on floors to supervisor
• Records room status in allocated section accurately
• Complies with hotel’s health, safety and hygiene policy
• Recycle where possible
ACCOUNTABILITY:
Provide a consistent room and bathroom product and service adjacent areas that meets the hotel’s standards for cleanliness and presentation.
QUALIFICATIONS AND REQUIREMENTS:
Primary Education or equivalent. Some housekeeping experience. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English.
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
- Duty Meals
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Holiday Inn Express and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.
