Responsibilities:
- Diagnose, troubleshoot, and repair devices.
- Troubleshooting devices to identify aspects of the programming that might need repairs.
- Repair and replacement of defective parts, components or upgrading software to rectify the fault.
- To conduct maintenance checks to ensure quality and efficiency of devices.
- Ensure that all repairs meet or exceed quality standards including repair turnaround time and quality of each repair.
- Adhere to OEM and Company’s SOP to achieve KPIs and repair processes.
- To churn daily productivity reports (including reporting of common faults found during diagnosis or repairs).
- Keep track of all devices and inventory while safeguarding all store stock.
- Ensure all work tools are in good condition.
- Delivery professional and high-quality service experience.
- Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.
- Provide general administrative duties
Requirements:
- Minimum 2 years of working experience in mobile engineering in an IT orientated environment.
- ITE in Electronic / IT or technical skills certificate preferred.
- Certified in Apple Mac/iOS or AAD (Android) will be an added advantage.
- Will require to undergo and pass Apple certifications exams during probation period
- Willing to learn new repair skills for different types of electronic devices.
- Computer literate
- Capable of troubleshooting and find device issues.
- Possess a good sense of customer service, responsibility and integrity
- Friendly, good etiquette, service oriented.
- Have excellent interpersonal and communication skills
