Responsibilities
- Responsible for the daily IT Operations for application systems to ensure high availability
- Provide technical expertise to facilitate investigation of technical issues.
- Attend to user tickets within defined SLA
- Perform incident investigation and root cause analysis in collaboration with other application teams.
- Facilitate meetings with stakeholders. Manage coordination at a local and international level with users where required
- Prepare implementation plans and upgrading schedules for application
- Coordinate with Application Development team to successfully deploy software releases in Production environments
- Participate in knowledge sharing within the team
Requirements
- Overall experience of at least 2 years in IT. Experience in banking domain will be an advantage.
- Fresh Polytechnic graduates with IT certificate are welcome to apply
- Technical knowledge of Unix/Linux & Databases
- Knowledge of SQL and Shell scripting will be an advantage
- Able to work in shifts
- Must have an aptitude to learn & should be meticulous
- Clear communication skills; both written and oral
