Jobscope
- Receive and handle inbound customer orders, queries, and complaints via hotline. Document and record customer details, queries, and complaints.
- Conduct outbound calls to follow up on issues, orders, and complaints to ensure customer satisfaction.
- Resolve customer queries and complaints according to standard operating procedures and channel them to the respective operations team for immediate resolution.
- Provide feedback to supervisors on areas for improvement based on customer/client issues.
- Prepare and submit regular or ad hoc reports to respective departments or management on all cases logged in the system.
- Maintain up-to-date information on processes, products, price lists, etc.
- Liaise with the respective operations team for issues, follow-ups, and actions.
- Establish and maintain good working relationships with clients and customers.
All qualified applicants, please send in your resume to:
Tricia Celestine Goh (R1981653)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599
