Senior Associate, Befriending Management

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

At NTUC Health, we take an active approach in developing our people. We offer various education opportunities such as on-the-job training, formal learning courses and even scholarships so you can be better positioned for job roles of the future in an ever-changing work environment.

RESPONSIBILITIES

At NTUC Health, we believe age is just a number! Seniors can lead exciting, purpose-driven lives, doing the things they love. If you have a strong desire to help seniors redefine their golden years and continue living vibrantly like we do, join us!

Our goal is to make our seniors' lives more fulfilling. That is why our community and volunteer activities are at the heart of what we do. In your role as a Senior Associate, you'll be responsible for managing the overall befriending services that includes working with Centre-in-charge to ensure that appropriate befriending services are provided to Seniors at their homes and overseeing the volunteer befriender programmes. You will also be responsible for the continuous improvement of befriending processes for all Active Ageing Centres.

You will need to

• Source, engage and guide corporate and individual volunteers to perform the role of befriender
• Liaise with agencies, educational institutions and corporations to manage volunteer befrienders
• Plan work schedules and review performance of befrienders.
• Work closely with the Centre-in-charge to ensure the smooth implementation of the befriending services and monitoring of seniors' conditions
• Ensure compliance with volunteer-specific and company-wide guidelines
• Ensure budgetary compliance to sustain our volunteer operations
• Strengthen policies and procedures whilst maintaining documentation accuracy and integrity

You should

• Have an interest/passion for working with seniors and people from diverse backgrounds
• Thrive in a collaborative and dynamic environment
• Have strong organisational, communication and stakeholder management skills
• Be proficient in Google Suite Applications

It would be great if you

• Have experience in volunteers and befrienders management
• Are able to converse in local languages to engage our Seniors

• Diploma or Degree in Social Work, Psychology, Gerontology, Business Management or other relevant fields
• Minimum 3 years of work experience, preferably in community or healthcare sectors

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA.