Job Description
• Conduct debt collection from debtors via phone calls.
• Negotiating with debtors to provide best payment option to clear outstanding amount.
• Initiate necessarily follow up action for collection (as per defined process).
• Conduct administrative duties – monitoring of payments and file management.
• Maintaining a high level of customer service while collection actions are adhering to company policies and procedures.
• Able to handle complaints and understand customer concerns to provide solution.
• Any other ad-hoc duties.
Required Knowledge & Experience: -
• Possess strong written, communication and negotiation skills.
• Able to communicate in English. Other local languages will be a plus.
• Able to make good judgement in reviewing assigned accounts.
• Computer literate and able to adapt to company software & applications.
• Work independently and as a team player.
• Customer centric.
Benefits: -
• Government-Mandatory Leaves (Maternity Leave, Paternity Leave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave, Hospitalization Leave) ** Company provides additional 2-weeks for Paternity Leave
• Annual Leaves (capped to 18-days)
• Compassionate Leave (capped to 3-days)
• Marriage Leaves (3-days)
• Birthday Leave (1-day)
• Examination Leave (1-day)
• National Service Leave
• Off-In-Lieu to credit if Public Holiday falls on a Saturday.
• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life & Group Personal Accident)
• Staff referral program fee of $500.00 for every successful referral (subjected to company’s terms and conditions).
• Salary increments after successful confirmation based on individual’s performance.
• Opportunity of career growth.
5-days working
Nearest MRT: Expo
