Assist in coordinating change management activities, communications, and stakeholder engagement efforts to facilitate the adoption of M365 initiatives.
Strong Experience with network protocols like SMTP, TCP/IP, HTTP, Etc.
Stong Experience with internet security tools.
Assist in the development, documentation, and implementation of governance frameworks, policies, and procedures for M365 services.
Collaborate with cross-functional teams to address user concerns, resolve issues, and implement corrective actions in a timely manner.
Collect, analyze, and report on key performance indicators (KPIs), metrics, and trends related to M365 service usage, adoption, and satisfaction.
Contribute to the development of process documentation, workflow diagrams, and standard operating procedures (SOPs) to streamline operations and enhance efficiency.
Coordinate training sessions, events, and communications to promote awareness, proficiency, and utilization of M365 tools and features.
Develop and maintain dashboards, scorecards, and reports to track service performance, user engagement.
Develop and maintain documentation, user guides, FAQs, and knowledge base articles to support M365 users.
Ensure documentation is accurate, up-to-date, and accessible, following organizational standards and best practices.
Gather user feedback and insights to identify training needs, preferences, and areas for improvement in training materials and delivery methods.
Maintain communication channels, knowledge repositories, and feedback mechanisms to ensure transparency, alignment, and accountability throughout the change process.
Support user adoption initiatives by assisting in the development and delivery of training programs, workshops, and resources.
Requirements:
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Familiarity with Microsoft 365 suite, including SharePoint, Teams, Exchange, OneDrive, and Power Platform.
Strong business analysis, ability to translate business needs to technical solutions with M365.
Strong problem-solving skills to address challenges and find innovative solutions within M365 ecosystem.
Ensure uptime of critical system and to provide 24/7 oncall support to manage incidents and changes.
