Job Description & Requirements
-To deliver professional and expert concierge services to customers.
-To handle customer requests or enquiry via phone, email, and/or chat.
-Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
-Establish relationships with customers with a positive customer experience feeling after every contact.
-Communicate responses in a clear, professional, timely and concise manner.
-Work with team and resources to provide customer with requested service.
JOB REQUIREMENTS:
-Proficient in Microsoft Office (especially Excel and PowerPoint);
-Customer service oriented, result driven & good team player;
-Excellent communications & interpersonal skills;
-Able to working in a fast paced environment;
-Able to work weekends and public holidays.
