Job Expectations
- Overseeing and ensuring that hotel operations run smoothly.
- Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
- As a leader, nurture a high-performance culture within the Front Office department.
- Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
- Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
- Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
- Identifying and implementing ways on how to improve organisational effectiveness.
- Ensuring maximum utilisation of rooms to boost the revenue for the organisation.
Requirements
- O-Levels or equivalent.
- At least 5 years’ of relevant experience in hotel operations and management.
- Able to work rotating shifts, weekends and Public Holidays.
- A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
- Knowledge in Opera System.
- Able to lead the team and drive results.
