New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey to elevate and grow our brand.
The store manager plays a key role in our mission to become consumer obsessed and integral part of the store leadership team.
Key focuses include:
“Be People Obsessed” – Leadership and People
· To build and bring together a diverse team of individuals from difference backgrounds to drive operational, service and sales goals.
· Translate sales objectives into SMART goals for the store, establishing team and individual contributions to meet targets.
· Manage store hiring process, including interviewing and providing feedback for candidate selection.
· Plan store and team schedules in advance in accordance to business requirements.
· Organize and have monthly individual reviews with team mates to review performance objectives and set upcoming sales and operational goals.
· Manage disciplinary, tardiness and performance issues (if any)
“Be Consumer Obsessed” – Customer Experience
· Coach the store team to be best in class and strive to always provide outstanding customer experiences.
· Provide quality feedback and insight on customer’s experience and expectations in monthly business meetings for improvement.
· Adapt and translate training material into daily and weekly huddles to ensure all associates are equipped with updated product knowledge to improve their selling skills
· Be present on the selling floor, engaging customers and observing associates and provide coaching where needed.
· Support and coach all new associates to understand the “New Balance” DNA, history and brand mission.
· Onboard and support part time associates to understand the “3 basic must dos” on the selling floor.
· Promptly address customers queries, concerns or complaints and provide ideas on how to resolve customer disputes.
“Be the Operations Expert” – Operational Efficiency
· Understand and translate the “New Balance Gameplan” into their store best practises.
· Manage in store inventory levels effectively while understanding store best and poor sellers to facilitate inventory turn.
· Provide feedback to merchandising to support product sell thru, replenishments and re-order needs and suggest action plans to support business objectives.
· Maintain efficient and uninterrupted POS and payment operations.
· Manage manpower and store expenses within budget.
· Ensure stock room efficiency while observing workplace health & safety requirements and keeping accurate documentation for stock transfers and returns.
“Be the Face of the Brand” – Brand, Product and People Presentation
· Always upkeep Visual Merchandising standards in accordance to concept guidelines
· Maintain product heath and care for all merchandise on the selling floor.
· Provide feedback to Brand Presentation team on display effectiveness, propose ideas for change based on store and customer profile in line with seasonal directives.
· Prepare Virtual Store Visit sales information for regional review, and host regional and local teams for store visits.
· Provide grooming and uniform guidance for all associates, including self to be ambassadors of the brand and the product.
MAJOR ACCOUNTABILITIES:
- Lead a stellar team of associates to achieve store sales objectives and goals
- Be a positive leadership presence on the sales floor and foster New Balance’s company culture.
- Train new associates on the features and benefits of our products
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Uphold and communicate visual merchandising and brand standards
REQUIREMENTS FOR SUCCESS
- A minimum of 3 years of store management experience is advantageous
- Demonstrates leadership ability
- Maintain good customers' relationships, and advocates excellent customer service and verbal communication skills
Other requirements:
- Willingness to work on a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
- Must be able to spend time on your feet throughout scheduled shifts.
