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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   IT Service Desk - Up to 2.6k **Work Study Diploma + IT Cert Sponsorship (CY)
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IT Service Desk - Up to 2.6k **Work Study Diploma + IT Cert Sponsorship (CY)

Alphaeus Pte. Ltd.

Job Description:


Responsibilities:

  • To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
  • Be available to take calls.
  • Prompt response to queries via voicemail / email / fax.
  • Accurate assessment/ resolution of problems.
  • Provide first level support to troubleshoot and solve technical problems.
  • Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
  • Coordination for employee user account administration, activation, changes, and terminations.
  • Receive and answer all users' IT service request calls.


Requirements:

  • Candidate must possess at least Nitec/Higher Nitec in any field
  • IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
  • Possesses good communication skills
  • Able to perform in stressful environment


**Details:

  • On Job Training Provided
  • Eligible candidate may be sponsored for ITIL, Microsoft, CCNA, CompTIA Security+ AND Work Study Diploma in IT with reputed polytechnic

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