Organization Description
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Employer Description
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Job Description
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Responsibilities
Customer Delivery
- Lead Customer Delivery and Support teams in Market Units SEA South and North to execute projects , upgrades and provide support (CARE ) across all CNS products within the perimeter across CSPs and selected enterprises
- Drive successful project planning and execution from contract planning to customer acceptance. Ensure on-time implementation of milestones, project quality, project profitability and customer satisfaction by partnering with domain delivery units , Engineering , supply Chain
- Adhere to all Nokia processes (SELL, EXECUTE, DELIVER, etc.). Develop and propagate best practices (Deal assurance, PRA PTA and track costs through NCC , project execution, risk mitigation, change management, escalation management) on an ongoing basis
Financials and performance mgmt.
- Revenue Management – In collaboration with GBC , responsible for executing on Market Unit SEA South and North Revenue targets , accelerate and forecast Revenues, Manage Risk and Upsides through dependencies and efficient cross functional interlocks across CNS Organisation from sales, presales, Engineering and technical delivery teams . Identify Sellable additional work to improve revenues and margins
- Cost Management – responsible for Market Unit SEA South and North sales margins and baseline cost improvement. Tracking deviation on Non Conformance costs working closely with Finance.
- Execute on Efficiency and productivity targets and FPO oversight.
- Establish strong delivery operations and performance management for accurate project tracking, workforce planning and forecast accuracy (backlog consumption, cost, revenue, etc.). working with GPMO nd Performance mgmt. unit.
Customer Centricity
- Ensure Custome Centricity through First time right, on-time delivery culture and high degree of responsiveness .
- Ensure clear, transparent and effective communication with customers. Establish sound planning and governance to align expectations and measure progress through execution.
- Improve Customer Satisfaction and positivity (CPVi & CES) by ensuring fulfillments of contractual commitments and minimizing quality issues.
- BusinessSupport the implementation of the CNS go-to-market strategy to achieve Market Unit targets, drive profitable growth of the Services and CARE business and ensure customer success. Define and implement market services execution plans with extended teams.
- Establish and nurture customer relationships (CxOs, decision makers, operations) to help them achieve their business objectives. Utilize customer insights to assist with GTM strategy execution working closely with sales and presales teams in Global Business centre (GBC).
Organisation
- Build a strong set of E2E Technical Leaders , superior Program managers and Incident mgmt. organization to improve management of projects , incidents and outages as well as enhancing SW upgrades, procedures and cycle times
- Provide enablement and knowledge management to ensure that market services team and extended delivery team maintains high level of competence and operational excellence.
Qualifications
- At least 10 years project/program management of large multi-million projects in Cloud, Core, or Telecoms applications space.
- Track record of managing/influencing service provider customers at VP Networks / VP IT / CTO / CTO level. Familiarity with SEA CIOs/CTOs is a plus.
- Demonstrable ability to build and manage high performing, cross boundary PM and technical teams in highly matrixed organisations.
- Good understanding of Telecom Core Network and/or Telecom Business Applications (e.g. OSS/BSS).
- Strong revenue and cost management experience.
