Job Purpose
This role is in-charge of all day-to-day commercial and operations activities within Singapore, Malaysia & Philippines, leading activities that support the development and rollout of APLL's overall vision and strategy, overseeing the improvement and safeguarding financial results [Profit and Loss (P&L)]. This role works closely with the commercial team to determine the types of business, business partners / vendors / suppliers, products/services required for target groups of customers in accordance to consumption trend patterns within the industry and geographical market, and strives to achieve it in the most cost-efficient and sustainable manner, for maximum long-term value return to APLL.
Responsibilities
1. Operations Strategy and Management
- Take overall responsibility for developing and executing the business strategy in Singapore, Malaysia & Philippines in line with the overall operations strategy so that APLL is progressing towards being the premier Order Management provider in the world, ensuring the strategy is successfully implemented with positive business outcomes. Monitor P&L measurements as key indicator to achieving optimal operations execution.
- In-charge of all day-to-day commercial and operations activities within Singapore, Malaysia & Philippines and strives to achieve it in the most cost-efficient and sustainable manner, for maximum long-term value return to APLL.
- Ensures the smooth operations and well-executed delivery of activities all year round.
- Ensure all approved projects as part of our SEA Strategy are delivered on time in the countries
2. Business Planning and Budgeting
- Actively seek to track consumption trend patterns within the industry and geographical market and works closely with the commercial team to determine the key activities for further growth i.e. types of business, business partners / vendors / suppliers, products/services required for target groups of customers.
- Ensures that all activities are delivered within allocated budgets.
- Design strategy to penetrate the small and medium sized enterprise market in Asia to improve APLL's brand awareness and presence within Singapore, Malaysia & Philippines
3. Operational Leadership
- Communicate the actions needed to implement the operational strategy and business plan within the team
- Ensures high operational efficiency, cost control and environmental sustainability through execution of activities.
4. Customer Relationship Management
- Understand customer needs and manage unsatisfactory / unhappy customer complains; strive to engage and deliver accordingly so as to maintain customer satisfaction and loyalty.
- Obtain a strong understanding of customer key priorities/objectives and think of ways to enhance customer relationship and value creation.
- Constantly seeks new and more cost-effective ways to serve customers through strong customer relationship management and competitor analysis, to ensure that APLL stays at the forefront in terms of customer service and experience.
5. External Stakeholder Engagement
- Obtain clear understanding of country specific laws; engage and manage relationship with key regulatory bodies to ensure that APLL is compliant and up to date for any upcoming policies compliant requirements.
- Engage and manage relationship with key vendors, ensure strong collaboration and partnership with vendors to ensure quality service delivery to customers.
6. People Leadership and Team Management
- Manage and provide guidance to the teams to accomplish their objectives.
- Ensure country specific KPIs are aligned with overall regional KPIs
Qualifications
Bachelor’s or Master's Degree in logistics and supply chain management, or related business field
Requirements
1. General Experience
- Minimum 15 years of logistics operations and SCM experience.
- Solid working experience in Singapore, Malaysia & Philippines with good knowledge base of the logistics market.
- Customers interface and Commercial interaction.
- Process Management and Continuous Improvement.
2. Managerial Experience
- P&L and Budget management
- Business and Strategic Plan development
- People management and talent development
