The Operations Lead will play a pivotal role in overseeing and enhancing operational
efficiency within the organization. Reporting directly to the managing partner, this position
demands a proactive and strategic approach to developing, implementing, and refining
processes and systems. The ideal candidate will possess excellent organizational and
problem-solving skills, as well as the ability to lead a F&B team.
Key Responsibilities
Team Development
Identify development needs within the team and provide coaching, mentorship, and
support to facilitate skill enhancement and knowledge growth.
Process Management
Develop, implement, and manage operational processes and systems to streamline
workflows and optimize efficiency across all areas of operation.
Leadership
Utilize interpersonal and communication skills to effectively lead, influence, and motivate
team members, fostering a collaborative and positive work environment.
Team Supervision
Supervise and manage team members, overseeing all day-to-day operations and ensuring
smooth functioning in the absence of employees.
Financial Management
Maintain budgetary control and advocate for sound financial decision-making, demonstrating honesty, integrity, and leading by example in all financial matters.
Brand Alignment
Drive alignment of all team members with the Company/brand's service culture, ensuring
consistency in customer experience and upholding brand standards.
Inventory Management
Monitor and manage inventory levels to ensure adequate stock availability while minimizing
wastage and loss.
Regulatory Compliance
Ensure compliance with all applicable laws and regulations governing operations, maintaining adherence to industry standards and best practices.
Health and Safety (physical and mental)
Oversee health and safety protocols, implementing measures to safeguard the well-being of
employees and customers alike.
工作职责
团队发展: 识别团队内的发展需求，并提供辅导、指导和支持，促进技能提升和知识增长
流程管理: 制定、实施和管理运营流程和系统，优化所有运营领域的工作流程，提高效率
领导力: 运用人际沟通技巧，有效地领导、影响和激励团队成员，营造合作积极的工作环境
团队监督: 监督和管理团队成员，负责日常运营，确保在员工缺席时工作顺利进行
财务管理: 保持预算控制，并倡导健康的财务决策，诚实正直，示范所有财务事务的榜样
品牌一致性: 推动所有团队成员与公司/品牌的服务文化保持一致，确保客户体验的一致性，维护品牌标准
库存管理: 监控和管理库存水平，确保充足的库存可用性，同时尽量减少浪费和损失
合规性管理: 确保遵守所有适用的法律法规，维护行业标准和最佳实践
健康与安全(身体和心理): 监督健康与安全协议，采取措施保障员工和顾客的健康与安全。
Qualifications and Skills:
- Proven experience in a leadership role within the F&B industry, with a strong track record of operational excellence.
- Diploma in hospitality management, food-related studies will be preferred
- Good interpersonal and communication skills, with the ability to inspire and motivate team members.
- Thorough understanding of regulatory requirements and industry standards
related to F&B operations.
- Commitment to upholding high standards of customer service and brand integrity.
Experience:
- Preferably at least 1 year of work experience in food service, customer service, hospitality, or a related field
Note: It welcomes candidates from diverse backgrounds who possess relevant skills
and experience in customer service or hospitality.
