Responsibilities
- Manage day to day operations of player services, including attending to general enquiries and guest feedback, promoting membership programs and benefits, floor promotions, campaigns and members’ events.
- Serve as a one stop in-house host to identify and engage valuable customers and provide hospitality services as part of player development function.
- The conduct of electronic gaming:
- Handle machines efficiently in EGM operations and provide excellent customer service.
- Handle transaction/exchange of money, voucher or electronic credits to patrons of the casino.
- To be vigilant of irregularities in EGM operations;
- Conduct surveys and analysis to collect guest feedback and compile observations to improve guest experience, contribute to the planning of members’ promotions and events, to encourage repeat visitations to RWS Integrated Resort.
- Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.
Job Requirements
- Degree or Diploma in business, marketing or hospitality.
- Good communication skills. Preferably with relevant business development, sales, customer service or loyalty programme marketing from the hospitality or service industry.
- Proficiency in English and Mandarin to handle English and Mandarin speaking guests and ability to converse in third language, or dialects is an added advantage
- Proficient in Microsoft Office applications such as Windows, Excel, Word and Power Point.
- Must be able to work rotating shifts, including weekends and public holidays
