Role Purpose
Reporting to the Line Manager, the Deputy Line Manager has accountability for the, operational and tactical performance of the services. Achieving budgeted P&L outcomes through management and control of non-pricing related activity. As required, to own and manage selected service string(s) linked to the Line Manager. To be deputised into the Line Manager role when the Line Manager is absent. This remit includes:
- Delivery of budgeted volumes managed across relevant network.
- Delivering proactive service change, improvement opportunity scenarios including new business opportunities
- Execution of the budgeted Capacity plan.
- Manage and execute improvements of cargo on time performance.
- Manage tactical partnership outcomes, delivering strong relationships.
- Propose and develop customer solutions to medium term problems arising.
- Manage Capacity performance to optimise network end to end cargo flow with agility for changing trends.
Role Accountabilities
Budgeting and Forecasting
To monitor the effectiveness of service design, taking proactive steps to adjust course where necessary.
To forecast trends of volume across the network for annual budgeting, reforecasting reporting to assist scenario proposals and management reporting updates.
Financial Performance
- Ensure optimal financial performance of the services, in line with annual budget targets
- Responsible for ensuring direction for the optimal mix of cargo to ensure the best possible financial return, considering long and short-term factors, including but not limited to customer impact, contracts and competitor response.
- Report the monthly financial performance of the allocated service/s to Management GM Trade, COO, Chief Financial Director on the key drivers of the result, recommendations etc.
- Plan with Capacity team the future expected performance of the service/s, initiating recommended change as required to achieve agreed objectives.
Operational Performance
- Propose and determine the schedule requirements of the voyages, taking corrective measures as necessary, and manage timely and efficient communication to affected parties
- Complete weekly report content in conjunction with Capacity trends and requirements.
- Propose and deliver improvements to Capacity and market learnt from postmortems of the key voyage/service strings.
- Manage consistent and aligned communication of network changes short term or medium term ensuring clear messaging reducing rework, errors, and positive partnership relationships and management.
Strategic perspective
- To develop and maintain effective relationships and, where appropriate, partnerships with other carriers or regional service providers to optimize Swire Shipping’s allocated product with effective communication. To take the lead in tactical relationship management of existing and new partnerships. These may include VSAs, pooling arrangements, slot agreements, or one-off slot swaps, or other configurations.
Teamwork
- Develop and promote, share ideas and the achievement of results, clarify roles and responsibilities and priorities of capacity and Peers, look to help others, support team decisions and share accountability within the team. Work co-operatively and exchange information freely.
People Management
- Lead employees to meet the organisation's expectations for productivity, quality, and goal accomplishment.
- Provide oversight and direction to the employees in the team in accordance with the organisation's policies and procedures.
- Plan staffing levels and work with Capacity Managers to allocate the right people in the roles to optimize performance.
- Coach, mentor and develop staff to streamline workloads, improve collaboration and process across the network.
- Consciously create an engaging workplace culture that emphasizes the identified mission, vision, guiding principles, and values of the organisation.
- Lead employees using a performance management and development process including goal setting, feedback, and performance development planning.
- Empower employees to take responsibility for their jobs and goals. Delegate responsibility, drive accountability, and provide regular feedback for continuous improvement.
- Maintain two-way transparent communication. Appropriately communicate organization information through department meetings, Weekly one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
Crisis Management
- Make every effort to be aware of and understand your role in the event of a crisis.
- Make every effort to attend any relevant training, simulations and or meetings relating to Crisis Management.
- Perform your role as best as possible in a calm and collaborative manner in line with the relevant policy and procedures in the event of a Crisis.
- Provide input and feedback towards the ongoing improvement of the Crisis Management framework and procedure.
Safety
- Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).
- Challenging and stopping unsafe acts and behaviours or unsafe conditions.
- Comply with the Global Safety Standards, Polices and Operating Procedures.
Key Qualifications & Skills (What knowledge will ensure success in the role?)
Qualifications
- Degree or Diploma desirable with a focus on Business or Marketing.
- 6 years of progressive experience in the Shipping industry
Technical Skills
- Specialist and proven expertise in shipping Line Management or similar.
- General management experience
- Demonstrates extensive knowledge and understanding of shipping dynamics (contract development, cargo profiles, cargo mix and maximizing yields)
- A solid understanding of the financial drivers to the business and customers
- Financial acumen: ability to prepare and analyse financial data in support of business initiatives
- Highly developed communication, presentation and negotiation skills.
- Demonstrated commitment to exceptional customer service.
- Demonstrated high-impact leadership covering larger geographic regions and operate with longer timescales in minds (months, not days)
- Strategic Perspective: Anticipates the rapidly changing environmental trends, develops strategies and plans that place the organisation in a strong future position. Applies lessons learnt from past strategic decisions. Operates with long timescales in mind (months & years, not days)
Professional Skills
- Proven problem solving skill, with ability to communicate with all department styles.
- Customer-centricity: Dedicated to meeting the expectations and requirements of internal and external customers by providing improvements in products and services. Talks and acts with customers in mind. Builds a high level of customer orientation throughout the organisation.
- Ownership and accountability: Take responsibility for individual and team output and results. Focused on results, profitability and product performance.
- Collaboration: work effectively with internal and external stakeholders; seek and provide help to colleagues
- Demonstrated ability to proactively strategise and plan effectively and deliver outcomes in a competitive business environment.
- Strong conceptual and analytical skills.
