Job Title - Retail Sales Associate
Job Role Description
The Retail Sales Associate to be responsible for day-to-day operations in an assigned store. He/she will participate in any sales campaigns and in additional, he/she will ensure and deliver a smooth customer experience by aligning the fulfillment of the store’s sales target orders.
This job responsibilities shall include but not be limited to:
Job description
- Work closely with HQ teams and Stakeholders.
- Maintain smooth operations & standard of work.
- Ensure excellent customer service experience to customer.
- Upsell wines to customers and cross sell related products.
- Placing the needs and preferences of customers, provide personalized assistance and build strong customer relationships.
- Inform & promote in-house promotions, members program and upcoming events to customer.
- Ensure all customers’ enquiries, issues are handled quickly and effectively in a helpful and friendly manner.
- Maintain store cleanliness, visual merchandising, presentation.
- Provide a clean, comfortable, and convenient shopping experience.
- Ensure food hygiene & workplace safety guidelines are strictly followed.
- Manage and maintain the stock on hand inventory, financial or other assets of property of the company to reduce & eliminate any losses or wastage.
- Responsible for accurately processing customer transactions, handling of cash and operating POS system. Attention to detail and accuracy to ensure smooth efficient checkout process.
- Perform checks of the store’s count and reconcile cash register, review, and update any necessary reports or documentation before securing the store and leaving for the day.
- Any other operational duties assigned by Management.
Requirements:
- Prior experience in wine sales is preferred or experience in F&B and/or wine bar.
- Passion in wines
- WSET certified/ food & hygiene certificate will be an added advantage.
- Well organized and good team player
Benefits:
- Professional development
- Health Insurance
- Medical benefit
- Staff Discount
- Staff Training
- Sales Commission
- Performance bonus
