Job Title: Commercial In-Life Manager

Job Details

Role title: Commercial Manager (In-Life)

Department:Commercial

Location: Singapore

What you’ll do

Role purpose:

To manage the commercial relationship with 2-4 of VGE’s largest strategic accounts with combined revenue up to €30M pa. Accountable for ensuring VGE is delivering on all of its contractual obligations on these accounts, and for delivering incremental value for these customers and for VGE.

Key accountabilities and decision ownership:
• Accountable for execution of all of VGE’s commercial contractual obligations over the life of the contract
• Seen by customer and VGE leadership as strategic advisor to key stakeholders. Produce internal executive briefings on commercial performance of managed accounts and recommendations on how to grow value in accounts and differentiate VGE from competition.
• Manage senior stakeholders in case of potential or actual escalation (management briefings, presentation, costs analysis, options / recommendations)
• Collaborate with relevant counterparts in Sales, Commercial, Legal, CSSO, and OpCos’ organisations to maximise profitability of the managed accounts

Key performance indicators:
• Management of in-life contract with value up to €10M. Delivery of all commercial obligations under each contract
• Deliver revenue growth that out-performs the under-lying VGE base
• Achieve Customer NPS of 15%

Who you are

Key Requirements

• Contract Management of each Contract (Can be multiple end-user / multiple products).
• Significant experience of developing and negotiating compelling commercial propositions and/or managing complex telco/outsource contracts
• Build relationships with customer representatives and be seen as a Trusted Advisor on all contractual matters.
• Deal swiftly with any queries, requests, and escalations on post-sales commercial related issues (Billing, Invoice, PO, P&L, MACD)
• Revenue Assurance
• Reporting on commercial obligations & billing on the Monthly or Quarterly reviews.
• Reporting monthly forecasts for all IYR and costs on Finance calls.
• Commercial Management and drive account-focused margin maximisation reviews.
• Preparing the financial overviews and analyses for SBR/QBR Reviews including In Year Revenue (IYR) and margin.
• Invoice Management and ensure billing is set up correctly in line with contract pricing.
• Monthly update of P&L Forecast
• Monthly update of Account Dashboard / VBI Insight for internal reporting
• Monthly handling of CDRs from TATA for each country in scope of this opportunity (receiving CDRs/checking CDRs /validating CDRs data accuracy against customer PO)
• Synthesizing billing information as per Cost-model agreed with End-customer: rate per minutes per country, MRC/NRC charge per number per country.
• Completing Manual billing template, also referred as Manual BAN
• Submit completed template to Billing Operations team (allocated Billing Analyst) via email for processing.
• Manually Upload of CDR feed into GCB
• Executing in-life billing change (maintain and update the Price Book)
• Handling Billing enquiries during in-life
• Send a monthly report to customer by email, etc.
• Maintaining local inventory of all above changes throughout the contract term for traceability, financial audit and reporting

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.