Responsibilities:
- First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business
- Handle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service level
- Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions
- Handling of customer requests and supply chain incidents / disruptions
- Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise
- Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
- Follow up on missing events and investigate data inconsistencies
- Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
- Support analysis of standard KPIs and reports and identify / suggest areas for improvement
- Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.
- Work Instructions and job specific procedures
- Support implementation of changes to processes or policies as determined by the process owners
Requirements:
- Ability to work under pressure in a fast-paced environment
- Proven ability to get things done and a team player
- Highly dependable and reliable in ensuring priorities are met effectively, good time management skills
- Customer service oriented
- Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment
$2400 - $2600
5.5 days (1/2 day WFH)
East
Interested applicants, pls kindly email detailed resume to: [email protected]
Rene Tay Li Fen
CEI: R1104564
Recruit Express Services Pte Ltd
EA no: 13C6614
We regret that only shortlisted candidates will be notified
