Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.
Key responsibilities
- Attend to guests’ inquiries and provide prompt responses and assistance
- Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches
- Develop and maintain professional relationship with house guests and extend service whenever required
- Manage front office operations and optimize solutions to ensure guests satisfaction
- Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information
- Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
- Work closely with other departments and co-workers as part of a team
Ideal requirements
- Able to communicate effectively in a fast paced environment
- Customer service oriented to provide quality service standards
- 1-3 years of experience in a similar capacity, hospitality or tourism
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Ability to work effectively in an innovative, fast-paced and multi-tasked environment
