- Handle inbound and outbound collection calls in a call centre environment
- Communicate and explain breakdown of amount payable to customers in detail
- Negotiate with customers on repayment amount and payment dates, where Provide customer service and enhance overall collections efficiency and delinquency rates
- Resolve customer issues and handle walk-in customers who wish to make payment
- Achieve monthly cash-collection targets set at beginning of each Financial Year
- Ensure that appropriate telephone contact is made at the earliest possible stage in overdue debts on Assigned List.
- Ensure payments are correctly allocated, to the appropriate accounts and against the appropriate invoices.
- Be aware of duties performed by other team members to enable adequate cover to be provided at all times during their absence / holiday.
Requirement
- Level with at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call centre environment)
- Highly independent and organized
- Team player with a positive attitude
- Pleasant and firm phone skills
- Good communication skills (verbal communication)
- Must be able to manage stress
Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: AITL).
Job Code: AITL
EA Reg No: R24122032 (Leo Ai Ting Amy)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)
We regret that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
