Ops Support Executive

As a Ops Support Executive, your responsibilities are to provide application support service for IT Application projects:

• Provide 1st level troubleshooting to customers.
• Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers.
• Able to do initial diagnostic, categorization, set priority, dispatch job.
• Able to support & coordinate with Level 2 Support teams in incident/problem investigation and resolution.
• Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
• Man the incidents in Customer Connect
• Ensure timely case attention, resolution, escalation and closure, so that SLA is met.
• Ensure timely escalation of major and critical incidents.
• Ensure timely submission of daily and periodic statistics and reports.
• Ensure timely reporting of services outages or degradation and/ or batch failures
• Perform daily systems and applications health checks
• Perform testing on applications after Window/Server Patches
• Stationed at customer sites.

Requirement

• Educational Qualification: Minimally, Diploma level
• Work Experience: 1 year
• Need to possess basic knowledge of the systems to perform basic trouble-shooting (Training will be provided)
• Mandarin language is essential as candidate has to be in touch with the native mandarin speaking audience for the project
• Prefer Skill: Basic Computer knowledge of Microsoft excel, word, Solaris, Windows
• Nationality: Singaporean
• Security Clearance: CAT2
• Working Location: Customer location, Central
• Working on Shift : 12-hour shift work (work 2 days and off 2 days) including Weekends and Public Holidays
  • Day Shift: 7 am to 7 pm
  • Night Shift: 7 pm to 7 am