· Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.
· Expert knowledge of Microsoft Teams, Teams Voice, SBC, CUCM v11.5/14x, CUC, UCCX, and Nice Recording NTR / NTR - X.
· Advanced knowledge of LAN/WAN connections and network protocols.
· At least 3 years' experience in MS Teams Direct Routing / Operator Connect, Teams Voice / SBC implementation or similar technologies.
· Certifications in Cisco, Microsoft, or other relevant technologies are preferred.
· Excellent communication, collaboration, and problem-solving skills.
