- Act as single point of contact towards the client. This includes professional and accurate monitoring of all on going activities towards dedicated rigs/customer(s).
- Ensure strong customer relationship through regular customer meetings and other physical appearances in customer’s offices.
- Build, maintain and develop customer relations by providing a complete overview over historical and on-going activity.
- Initiate sales activity of the complete Drilling Lifecycle Services (DLS) portfolio, supported by the Project Units (PU) and DLS management.
- Initiate and execute minor service activities, major service projects will be handled by dedicated Prject Managers on behalf of the Service Account Manager (SAM).
- Evaluate and follow up reports from the service engineers.
- Ensure feedback of operational issues and new business opportunities to PUs, Business Development and DLS management.
- Be an active contributor to QuestBack and satisfaction feedback from customers.
- Take personal responsibility for HSE and Quality.
- Act as substitute for other SAMs whenever required, and assure substitution for own duties.
- Control and report financial performance together with the cost-controller.
- Perform work according to HMH core values and work processes.
Requirements:-
- BSc or other relevant technical /commercial background.
- Relevant experience may compensate for lack of formal education.
- Experience in managing Service Department an added advantage.
- Good knowledge of drilling technology’s emergency preparedness and response plan.
- Five to ten years of relevant experience, knowledge of MH Drilling equipment is preferable.
- Well-developed customer focus.
- Excellent English skills, both written and oral.
