Job Description:
- Perform the task of order taking and maximize sales opportunities through knowledge of product and suggestions.
- Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively.
- Assist in supervising the team in providing quality and cousu main service to the guests.
- Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
- Assist in seating guests.
- Serve food and beverage to guests in the restaurant/banquet area.
- Assist with the set up
- Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
- Take orders, promote the restaurant’s specialties and serve in accordance to the established standards.
- Ensure that the working areas are well maintained.
- Be helpful towards guests that need assistance.
- Clear soiled dishes from the tables to the stewarding area.
- Clean and prepare tables for inflow of guests.
- Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
- Deliver orders promptly to the kitchen production area.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- Perform all tasks to Sofitel Brand standards
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
Job Requirements:
- Projects professional image at all times through personal presentation/ interpersonal skills.
- Understanding of luxury guest expectations and a desire to exceed these expectations.
- Initiates contacts and establishes rapport easily.
- Organises time and work efficiently.
- Excellent verbal and written communication skills
- Has the ability and willingness to undertake further development
- Willingness to work weekends and public holidays as part of the job role.
- Has the aptitude and willingness to undertake further development with Sofitel.
- Hold a Food Hygiene certificate.