Responsibilities
- Provide upscale guest service experiences for clients
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to cusomter coming
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Manage guest relations team to ensure we comply with all standards and operating procedures
- Appraise team’s performance and produce regular reports
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from guests and online reviews and suggest ways to improve ratings
- Establish friendly relationships with regular clients
Requirements and skills
- Proven work experience as a Guest Relations Manager or similar role
- Understanding of all bar management best practices and relevant laws
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
