Role: Contract, Yearly Renewable
Experience: 5-6 yrs minimum experience in ServiceNOW
Candidate should be
- Mandatory certifications - ServiceNow CSA (Certified System Administrator), ITIL v3/v4.
- Experience of large-scale ServiceNow implementation for multiple countries in a region
- Expertise in ServiceNow applications such as ITSM, ITOM, CSM, and ServiceNow Integration
- Advanced in development in ServiceNow Components
- Knowledge in SNOW predictive Intelligence application., Predictive AI Ops, Flow designer, Now Assist, Mobile agent setup and configuration.
- Knowledge in ITOM Service operations workspace, Cloud insights, ITOM Health, ITOM visibility and Cloud mgmt
- Knowledge in ITSM Site Reliability ops, Digital Portfolio mgmt., Service Ops workspace, Workforce optimization for ITSM, ITSM Virtual agent conversations, ServiceNow Voice, Digital Product release, SNOW for MS Teams, ITSM Mobile Agent, Vendor mgmt., DevOps Change Velocity.
Desired Skill:
Job Requirements:
• 7+/ 9+ years of relevant working experience as a ServiceNow administrator.
• Excellent communication and stakeholder management skills.
• Familiarity with ITSM, ITIL, or other relevant frameworks is a plus.
• Proven ability to identify and improve performance measurement and reporting processes in a large organization
• Experience of working collaboratively with multi-disciplinary teams with a delivery focus in both project and operational environments
Job Responsiblities:
ServiceNow Administrator Systems Office for Asia Division (ASO) – REA Responsibilities
• Provide support to the configuration, implementation, and maintenance of the ServiceNow platform
• Coordinate and facilitate initial platform configuration, resources and updates, upgrades
• Responsible for instance stack, day to day support, system upgrades, integrity and overall health and performance
