Jobs in Singapore » Jobs in Singapore » Head Of Operations - Singapore

Head Of Operations - Singapore

Mohan Management Consultants Pte Ltd

Job Type   /   Job Level

Full-time   /   Manager

Job Location

Singapore, Singapore, Singapore

Salary Offered

About the company:

HDFC Bank is one of India’s leading private banks, incorporated in August 1994, with its registered office in Mumbai, India. As of September 30, 2023, the Bank’s distribution network is at 7,945 branches. The representative office in Singapore provides information on home loan products to Non-Resident Indians and Persons of Indian Origin for purchase of residential property in India. Our business philosophy is based on five core values – Operational Excellence, Customer Focus, Product Leadership, People and Sustainability.

Job Description and Responsibilities:

We’re looking for a high calibre professional to join our team and build up our emerging presence as Head of Operations based out of Singapore. At HDFC Bank, we provide our employees with ample opportunities for career growth and development. The positive work environment and comprehensive training programmes ensure that our team of professionals is highly motivated and equipped with the skills to excel in their respective roles. We believe that the ultimate identity and success of our bank will reside in the exceptional quality of our people and their extraordinary efforts.

Job Purpose:

An experienced leader for Treasury Operations/Overseas Branches Operations, responsible formanaging a team of Overseas Operations and providing end to end Support to team. Possess extensive knowledge on the Overseas Branch Products. To supervise the day-to-day operations and ensure smooth floor management. To manage the entire operations of the branch.

Key functional and relational responsibilities:

Ensure timely settlement of Trades/transactions across all verticals within the branch.
Ensure accurate and timely regulatory reporting.
Ensure settlement of funds to clients/counterparty Banks is done before cutoff time
Ensure clean audit report of both internal and external auditors.
Smooth coordination and cordial relationship maintained with dealers and all business verticals
Floor management and housekeeping
Meet all regulatory requirements from various agencies like MAS, RBI, etc.

Support Function:

Providing a support function for all issues / Queries of Business, NRI Sales and Treasury.
Timely reply to queries / clarifications raised on Notes Mail / Escalation of issues.
Providing support to others functions of the bank
for e.g. Treasury, Relationship Managers,
Query Handling for all Business Units.
Acting as a one-point contact for any customer related issues.

Monitoring:

Proper Call Back, Second verification for each activity on desk.
Monitoring TAT for various activities on desk, linked to external as well as internal Cut Off.
Ensuring MIS to be published to Department / senior management / external regulatory bodies / dept / BCU / Finance / Product to have effective control.
Ensuring timely Receipt/release of funds &amp, status of cheques from Correspondent bank.
Monitoring the operation activity and publishing regular MIS.
Ensuring Daily Reconciliation of accounts/transactions across desks.
Conducting regular meeting with Staff and publishing MOM for the same.
Collaborate with internal compliance, Risk, Audit, legal team, Front Office and Finance team for closure of any open points.
Monitor compliance and audit issues to ensure deadlines are met and items are resolved completely and accurately.

Controlling:

Ensuring Tighter controls being plugged by revisit of the processes to eradicate loopholes in the process &amp, incorporate automation & implement
process laid down Major actionable of the JR 1
Overall monitoring of day-to-day activities on desk
Clean Audit Rating, Internal and External Audi criticisms and steps initiated to avoid recurrence, organize, BCP drill, Recruitment, job rotation.
Proper Record Maintenance / indexing for easy retrieval and warehousing.
Timely and appropriate escalation of issues and suggest probable solution
Ensuring Authorization of valid batches in system &amp, accurate stock management.
No miss out of any transaction.
Check on any discrepancy / Issues in processing on
the various desk.
Meeting with Clients, Relationship managers, Stamp authorities ,Treasury Front office on a regular basis to understand and ensure that their
requirements are met
Cost savings and Vendor Management through adequate stationary indent- Constantly working on Cost reduction.
Cost savings and Vendor Management through adequate stationary indent- Constantly working on Cost reduction.
Ensure proper development of Back up on Desk
Regular visit of various Circulars so that regulatory adherence on that front.
Work closely with senior management to keep them informed of new developments, issues and new opportunities.
Develop, report, and monitor all appropriate KRI/KPI.

Other support functions / Implementation:

Implementation of New client requirement.
Drive organizational design, Efficiency efforts to improve automation and lead projects.
Effectiveness of controls and Timely MIS Reporting.
Implementing new process which have been laid down.
Liasoning with concerned departments for e.g BPRG, Automation Unit, CCIL, RBI.
Training internal staffs and ensuring they are well motivated with staff welfare activity avoid late sitting &amp, plan their leave accordingly.
Self update with trends / development happening in market &amp, products offered by competitor banks.
Co-Ordination with various Units and Departments in order to proper functioning of Trops.
Effective Mentoring of all staff members.

Key Skills:

Extensive Banking Product & Process Knowledge
Extensive knowledge of Trade Products.
Knowledge of Competition & Current trends in financial Industry.
Prior experience Banking operations across multiple verticals.
Possess in-depth knowledge to regulatory guidelines on products, processes, systems and basic due diligence.
Working knowledge of Indian and Singapore regulatory guidelines, KYC guidelines is essential.
Strong written and verbal communication skills.
Strong interpersonal and stakeholder management skills.
Strong Service and solution orientation.
Ability to work well in a team as well as contribute individually within stipulated timelines.