What is Splore?
Founded and funded by Temasek and Menyala, Splore is an early-stage venture focused on reimagining how people find and interact with information. In a world teeming with data, the challenge is no longer about obtaining information but finding what is relevant quickly and efficiently. Splore's AI Answer Engine provides direct and contextual answers, thereby transforming the way information is discovered and consumed.
Splore empowers businesses to unlock the vast potential of not only their information assets, but leverage Splore's proprietary Knowledge Index, thereby enabling them to make quicker, more informed decisions. At the same time consumers getting fast, relevant, and trusted answers, thereby eliminating the all-too-common frustration of sifting through irrelevant search results or waiting for answers.
Crafted by experts in machine learning, distributed systems, and consumer applications, Splore.com blends data from the web with "walled garden" information to provide diverse, tailored results.
Our mission is to be the Knowledge and Discovery engine for this generation, pioneering a new way of discovering and engaging with information in a world that is increasingly digital and diverse in its interests.
What is the role?
We are seeking a highly committed and motivated Sales & Account Manager to join our customer success, sales, and support team. This position plays a vital role in converting warm prospects into satisfied customers, managing existing customer accounts, and driving growth within these accounts. You will be the primary point of contact for your assigned clients, building strong relationships and ensuring their satisfaction with our products or services.
Responsibilities
In this role, you will:
- Prospect Conversion: Engage with warm leads to understand their needs and present appropriate solutions, converting prospects into loyal customers.
- Account Management: Maintain and nurture relationships with existing customers, ensuring their ongoing satisfaction and retention.
- Growth Initiatives: Identify opportunities for account growth and work collaboratively to expand the scope of services provided to existing clients.
- Relationship Building: Develop strong relationships with key stakeholders, including decision-makers and influencers within client organizations.
- Sales Strategy: Implement effective sales strategies to achieve and exceed sales targets.
- Customer Success: Act as the primary point of contact for customers, addressing their inquiries and ensuring they receive exceptional service.
- Market Insights: Stay informed about industry trends, market conditions, and competitor activities to identify new business opportunities.
- Reporting: Provide regular updates on sales activities, pipeline status, and forecast to senior management.
Attributes
We are looking for a Sales & Account Manager with the following:
- Dealing with Ambiguity - You thrive in navigating dynamic environments, making informed decisions amid evolving scenarios and comfortably embracing uncertainty.
- Customer Focus - You are actively seeking and utilizing customer information for product and service improvements, consistently prioritize customer needs. Building and maintaining effective relationships to ensure a positive customer experience and contributing to Splore's success in the competitive market.
- Collaborates - We're all about teamwork here. You will work closely with cross-functional collaboration with our Product, Design, and Engineering teams.
- Functional/Technical Skills - You should have strong communication, negotiation, and interpersonal skills. A strong understanding of AI technologies and their applications will be a plus.Proven experience in customer success, and sales, in a SaaS startup environment.
Proficient in CRM software and Microsoft Office or equivalent tools.
