About Novela
Novela is Singapore's first international multi-brand beauty retail store. Keeping up with the latest trends, Novela aims to capture the hearts of beauty shoppers with a wide range of luxury beauty products including skin & body care, fragrances, and makeup.
Novelas logo is a black quill pen, which is symbolic of a woman's beauty, elegance, and knowledge. Indeed, we believe that you can exude beauty from the inside out with the right beauty regime. By curating the best beauty brands from across the globe and offering them at affordable prices, we aim to simplify and elevate your shopping experience with premium products handpicked by us.
About this role
Novela is proud to announce our new partnership with L'Oréal Groups Professional Product Division, Kérastase. As a part of the partnership, we will be opening its first Global flagship in Singapore.
Kérastase is the world's leading luxury professional haircare brand. For over 55 years, it has built its reputation on delivering exceptional performance on scalp and hair.
As a Hair Therapist at Novela, you will be the go-to expert for all things hair care. You will get an opportunity to be trained in Kérastases suite of products and techniques. You will provide exceptional services by offering personalized advice and product recommendations of the Kérastase product range to meet the unique needs of each custom
er.
We provide an attractive remuneration package with a fixed basic salary and attractive sales commission. You will receive on-the-job training and career progression.
Responsibilities:
- Engage with customers to understand their hair care needs and concerns. Provide expert advice on suitable products and routines.
- Stay up to date with the latest hair care products, trends, and techniques. Demonstrate thorough knowledge of the products available in the store.
- Drive sales through effective product recommendations and cross-selling techniques. Assist customers in selecting and purchasing haircare products.
- Educate customers on proper hair care practices and product usage. Offer tips and tricks for maintaining healthy hair.
- Ensure the haircare section is well-organized, stocked, and visually appealing. Assist with inventory management and product displays.
- Provide outstanding customer service by addressing inquiries, resolving complaints, and ensuring a positive shopping experience.
- Collect customer feedback and report insights to the store manager. Contribute to continuous improvement of customer service and product offerings.
Requirements:
- Strong knowledge of haircare products and treatments
- Ability to build strong relationships with customers with great customer service skills.
- Highly Motivated and Aggressive for sales
- Proven experience as a Hairstylist or Hair Therapist working in a retail or salon environment.
