POSITION OVERVIEW:
The Sales Executive plays a crucial role in driving sales growth and fostering strong client relationships. Key responsibilities include:
KEY RESPONSIBILITIES:
New Business Outreach & Development:
● Actively participate in sales efforts, contributing to achieving revenue targets.
● Conduct thorough market research to identify potential customer segments and industries.
● Stay updated on industry trends, competitors, and market dynamics.
● Identify and qualify potential leads through various channels, including online research, networking events, and industry databases.
● Initiate outbound cold calls to targeted prospects with the aim of introducing our services and creating awareness.
● Develop compelling pitches and presentations to showcase the value proposition.
● Develop and maintain relationships with leads through follow-up communications.
● Provide relevant information, address inquiries, and build rapport to move leads through the sales funnel.
● Deliver effective sales presentations, both in person and virtually, highlighting the unique selling points of our products/services.
● Address questions and concerns to build confidence and trust with potential clients.
Client Management
● Attending incoming enquiries via phone, email, messages or any online 3rd party platform. Please take down clear client requirements
● Serve as the primary point of contact for assigned clients, offering personalized attention and ensuring a seamless experience.
● Monitor and manage client accounts to ensure repeat business and encourage referrals.
● Proactively address client needs and concerns, striving for continuous satisfaction.
● Engage in thorough conversations with clients to understand their catering needs, preferences, and expectations.
● Offer customized catering menus and solutions tailored to individual client requirements.
● Provide expert guidance and recommendations to clients regarding menu selection and event planning.
● Introduce new offerings that align with client needs and enhance their overall experience.
● Identify opportunities for upselling additional catering products or services to existing clients.
● Present innovative ideas and options to enhance the value of our catering offerings.
● Work closely with clients to provide customized catering solutions, ensuring their expectations are met
● Promptly and professionally address any issues or concerns raised by clients, collaborating with internal teams for effective resolution.
● Establish and nurture strong relationships with clients through regular and meaningful communication.
● Proactively engage with clients to understand evolving needs and preferences.
● Conduct follow-up communication with clients to gather feedback on the catering services provided. Address any post-event concerns or additional requirements.
● Utilize feedback to make continuous improvements, enhance client satisfaction, and refine catering services.
● Conduct regular quality assessments to maintain and improve service excellence.
Menu Planning, Budget Management and Quotation Preparation:
● Demonstrate a deep understanding of client requirements and qualify leads before providing quotation/rates
● Prepare detailed and accurate quotations/ menus based on client requirements. Ensure that quotations are clear, transparent, and aligned with pricing strategies.
● Demonstrate a deep understanding of diverse cuisines, cooking techniques, and flavours that cater to different preferences, dietary needs, and event themes.
● Negotiate pricing with clients when necessary, balancing competitive rates with the company's financial goals.
● Serve as the main point of contact for clients during the order processing phase.
● Maintain accurate and organized records of all orders, quotations, and client communications.
● Ensure that all documentation complies with internal procedures and legal requirements.
Order Processing, Event Planning & Execution:
● Receive and review client orders, ensuring accuracy and completeness.
● Liaise with internal teams, including culinary and logistics, to coordinate the execution of catering orders.
● Coordinate logistics for catering events, including staffing, equipment, and transportation from initial planning to on-site execution.
● Collaborate with the operation/ kitchen/ purchasing to align client deliverables and expectations
● Address any issues or challenges that arise during the event planning and execution stages.
● Ensure the timely and efficient execution of catering services on the day of the event
● Work closely with operational teams to ensure seamless and successful event delivery.
● Lead and manage catering staff, providing training and guidance as needed.
● Foster a positive and collaborative environment on-site
Coordination with Other Departments:
● Collaborate with the marketing team to develop promotional campaigns and initiatives. Contribute ideas to shape marketing strategies and increase the visibility of catering services.
● Work closely with culinary, operations, and sales teams to ensure effective cross-departmental collaboration.
● Communicate event details and client expectations to relevant teams for seamless execution.
● Work collaboratively with internal catering teams to address challenges, ensuring a seamless client experience from planning to execution.
● Uphold high-quality standards in food presentation, service delivery, and overall customer experience.
Reporting and Analysis:
● Prepare reports on sales forecast, catering performance, including sales metrics, customer feedback
Tiered commission ranging from 0.2% to 3%
5 days a week, 9 hours a day (including 1 hour break)
14 days annual leave, increase 1 day a year, capped at 18 days.
$30 medical claim per visit, up to 10 visits a year
Location: Orchard Blvd
XIN WEI
CEI Reg: R23118455
RECRUITMENT MANAGER
Contact: 97554222
Link2 Manpower Pte Ltd
MOM Reg No. 22C1131
Office Mainline: 97704222
Website: www.link2.com.sg
