If you love great food and coffee and enjoy working in a cafe setting, this is the place for you!
Job Responsibilities:
- Oversee the daily operations of the outlet for efficient operations.
- Oversee both front and back of house operations
- Assist in training of new employees as well as the continuous training of existing staff
- Provide exceptional customer service and lead staff to do the same
- Respond to customer complaints quickly and resolve them effectively
- Plan and assign daily workloads to team members.
- Plan team members’ work schedules and compile timesheet
- Report on management regarding sales results and productivity
- Handle food and beverage preparation and ensure desired quality and standards are achieved
- Develop marketing strategies to improve sales and profitability
- Provide excellent service experience to all customers
- Handle all customer queries and feedback in a professional and timely manner
- Ensure that policies and standard operating procedures are strictly adhered to
- Guide and monitor work performance of all staff
- Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
- Analyze and resolve problems in a timely and accurate manner
- Oversee purchasing to stay within budget
- Prepare monthly report for management
- Able to perform additional duties as requested by the Management as and when required
Requirement:
- Previous supervisory experience preferred in the hospitality or F&B industry.
- Ability to work in a fast-paced setting and independently
- Strong Multi-Tasking skills
- Exceptional organizational, good communication skills, customer service skills, strong leadership skills, mature, outgoing, strong sense of responsibility
- Able to work independently and withstand pressure
- Able to lead a team
- Able to perform Flexi shift, and work on weekends & public holidays.
- A minimum of 3 years’ relevant experience at the supervisory level in the hospitality or F&B Industry.
- 6 days work week
Benefits:
- Staff Meal
- Staff Discount
- Uniform
- Birthday Voucher
- Sales Target Incentive
