We are seeking a dedicated and organized Relationship Executive to join our team. The ideal candidate will be responsible for the smooth daily operations of Geniebook CAMPUS, ensuring a productive and supportive environment for both students and teachers.
Key responsibilities include:
Customer Service & Sales Support
- Communication Channels: Establish and maintain clear communication with students and parents regarding class schedules, changes, and other relevant details.
- Customer Service: Address inquiries from students and parents, resolving technical and administrative issues promptly and professionally.
- Information Dissemination: Provide parents with necessary information and explain relevant details clearly and effectively.
- Sales Assistance: Support the sales team with diagnostic assessments (DA tests) and student course renewals.
- Administrative Support: Assist with various administrative tasks and other work-related matters as needed by the department.
Operations & Coordination
- Daily Maintenance: Ensure the center is maintained according to standard operating procedures, providing a clean and organized environment.
- Teacher Support: Assist teachers with their daily needs, including courseware preparation and classroom setup.
- Class Scheduling: Plan and optimize class schedules, ensuring efficient use of time slots and resources.
- Class Coordination: Arrange and coordinate trial classes, manage post-class teacher-parent communications, and organize replacement classes as needed.
- Attendance Records: Maintain accurate attendance records for all classes and activities.
Work Arrangement Details:
- Work Schedule: 3 Weekdays + Saturday & Sunday (both weekend)
- Hours: 12PM - 9PM/10AM - 7PM/ 9AM - 6PM
- Onsite for all working days
Requirements:
- A Diploma or Bachelor's degree in Business Administration, or other relevant field.
- Experience in a similar role is advantageous but not required. Graduates with no experience are welcome to apply.
- Possess excellent communication skills and confidence in speaking with both Parents and Students alike.
- We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients.
- Flexible and capable of working both independently as well as collaboratively.
