If you love great food and coffee and enjoy working in a cafe setting, this is the place for you!
Job Description:
- Oversee the daily operations of the outlet for efficient operations.
- Oversee both front and back of house operations
- Assist in training of new employees as well as the continuous training of existing staff
- Provide exceptional customer service and lead staff to do the same
- Respond to customer complaints quickly and resolve them effectively
- Plan and assign daily workloads to team members.
- Plan team members’ work schedules and compile timesheet
- Report on management regarding sales results and productivity
- Handle food and beverage preparation and ensure desired quality and standards are achieved
- Develop marketing strategies to improve sales and profitability
- Provide excellent service experience to all customers
- Handle all customer queries and feedback in a professional and timely manner
- Ensure that policies and standard operating procedures are strictly adhered to
- Guide and monitor work performance of all staff
- Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
- Analyze and resolve problems in a timely and accurate manner
- Oversee purchasing to stay within budget
- Able to perform additional duties as requested by the Management as and when required
Job Requirement:
- Previous supervisory experience preferred in the hospitality or F&B industry.
- Ability to work in a fast-paced setting and independently
- Strong Multi-Tasking skills
- Customer-Centric
- The physical ability to remain standing for long periods of time
- Exceptional organizational, communication, and customer service skills
- Strong leadership skills, mature, outgoing & guest-oriented, good communication skills
- Strong sense of responsibility
- Able to work independently and withstand pressure
- A minimum of 2 years’ relevant experience at the supervisory level in the hospitality or F&B Industry
- Ability to perform flexi shift, and able to work on weekends & public holidays.
- 6 days work week
Benefits:
- Staff Meal
- Staff Discount
- Birthday Voucher
- Uniform will be provided
- Sales Target Incentive
