Planning (Service Strategy)
- Recommend new features or areas for improvements based on knowledge on business roadmap, product roadmap and technology trend for SAP, Finance
- Provide inputs during strategic planning, demand assessment & solutioning, supplier evaluation, etc.
Design & Implementation (Service Design and Transition)
- Drive business & technical requirement gathering, planning, design, while managing relationship with internal & external stakeholders and third-party vendors
- Familiarity with Keppel’s SAP FICO setup including business processes and customizations
- Perform, review and/or advise of system changes, including coordination of user acceptance testing (unit & performance testing)
- Lead IT Service Continuity Management (ITSCM) and security review with relevant stakeholders
- Execute proactive & reactive actions to ensure performances & capacity of SAP FICO services meet agreed targets
- Ensure SAP FICO changes and setup are documented in the service catalogue
- Contribute to deployment & release management to ensure quality gates are met for new / enhanced features
Monitoring & Maintenance (Service Operations)
- Recommend logical and organized approach to problem resolution, as part of managing the lifecycle of all problems to minimize the impact of incidents that cannot be prevented
- Provide insights to support team on the handling of major incidents & problem
- Provide solutions or work with vendor partners for incident or major events
- Conduct overall service review & maturity assessment and generate necessary service review reports
Requirements
- Experience as a SAP S4 HANA FICO consultant, with experience in large implementation
- SAP-accredited certification on SAP FICO
- Experience in managing SAP FICO support, including configuration and upgrades
- Familiarity with change management processes for SAP FICO
- Understanding of Finance business processes & the ability to align SAP FICO to support organizational workflows and integrations
