Job Responsibilities:
- Understand the business goals, identify performance gaps, and recommend solutions
- Develop, plan, prepare, implement, and improve the training program for staff
- Update and maintain the training manual, materials, and knowledge base
- Conduct soft-skills training for all outlets staff according to SOP and required standards
- Design and implement training framework and ensuring full use of our company's internal training app
- Plan, implement, execute, and evaluate training plans.
- Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department
- Manage and track induction and onboarding program for new employee
- Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset
- Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime
- Evaluate and ensure the effectiveness of the training program
- Manage the company's call center department
- Conduct compliance and CCTV audit checks of outlets remotely
- Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner
Job Requirements:
- Possess a Diploma or Bachelor's Degree
- Working experience as a Trainer in relevant industries and also in customer support roles
- Track record in designing and executing successful training programs with an attention to small details
- Familiarity with traditional and modern training methods (hands on mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)
For consideration, kindly submit your CV by clicking “APPLY NOW” or text +65 8124 8100 for confidential discussion.
*Only shortlisted candidates would be notified**
MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R22106909 | Fiona Jayne Yong Yee Wen
