The main responsibilities and tasks of this position are listed as, but not limited to the following:
- Assist the Section Head to supervise the front of the house and Club lounge operations.
- In the absence of higher management to make decisions regarding operational problems
- Coordinate and work closely with all departments regarding daily requirements in the Front Office operations.
- Ensure VIP/ Wedding rooms are ready before guests’ arrival.
- Ensure all traces are checked and resolved.
- Ensure the Airlines crews’ keycard is in order.
- To monitor for Travel Agent group arrival
- Ensure all check-in and out procedures are followed.
- Update team members with the latest information.
- Ensure all registration cards are accurate and filled up.
- Always maintain the best relations between management and guests.
- Ensure guests are always given prompt and efficient services by the team.
- Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel’s interest.
- Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room.
- Monitor closely guest’s room folio high balance daily to prevent losses by the Hotel.
- Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
- Responsible for the setting up and updating of the Duty Manager’s Log Entry, Comm Entry and to report all unusual events to the higher management.
- Responsible for all emergency procedures and coordinate closely with the Security Department
- Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements.
- Liaise with the IT Department on any faults of the system at times of emergency.
- Ensure strict control of the operations of the computer systems and peripherals.
- To perform any other duties that may be assigned by the Management.
