Key Responsibilities
- Level 2 Production support.
- Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents
- Act as the focal point for critical/high impact incident resolution for application systems that are in production
- Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
- Ensure end of day batch process is getting completed successfully for multiple applications across country on everyday.
- Correlate events across multiple systems to narrow down potential root causes of problems.
Key Requirements
- Min 3 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.
- Hands-on experience in IT Operations/Production support L2/L3.
- Experience in ITIL process and tools like Splunk, Control-M is a plus.
- Strong analytical & trouble shooting skills required.
- Experience in Disaster Recovery planning and test execution.
