Job Title: Document Support Specialistt for Immigration Documents
Job Summary: We are seeking a diligent and detail-oriented Document Support Specialist to join our immigration services team. The Document Support Specialist will play a critical role in ensuring the accurate and timely processing of immigration-related documents for our clients. If you are highly organized, have a strong attention to detail, and are committed to helping individuals navigate the immigration process, we encourage you to apply for this position.
Key Responsibilities:
- Document Verification:Review and verify immigration documents submitted by clients to ensure they are complete and meet the required criteria.
- Data Entry:Accurately enter client information and document details into the immigration management system.
- Application Preparation:Assist clients in preparing immigration applications and forms, ensuring they are completed accurately and in compliance with current immigration regulations.
- Communication:Maintain regular communication with clients to request additional documentation or information as needed and provide updates on the status of their applications.
- Deadline Management:Manage and prioritize multiple client cases to meet submission deadlines and immigration processing timelines.
- Record Keeping:Maintain organized and up-to-date electronic and physical records of client documentation and correspondence.
- Liaison:Act as a liaison between clients and government agencies, immigration officials, and legal representatives when necessary.
- Compliance:Stay informed about changes in immigration laws, regulations, and procedures to ensure accurate and up-to-date processing.
- Quality Control:Conduct quality control checks on completed applications and documents to minimize errors and omissions.
- Customer Service:Provide excellent customer service by addressing client inquiries, concerns, and requests promptly and professionally.
Qualifications:
- High school diploma or equivalent; additional education or coursework related to immigration or legal studies is a plus.
- Previous experience in immigration document processing or a related field is preferred but not required.
- Strong attention to detail and accuracy in document verification and data entry.
- Excellent organizational and time management skills.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Proficiency in using computer applications and document management software.
- Knowledge of immigration laws, regulations, and procedures is a plus.
- Multilingual abilities may be advantageous, depending on the client base.
This job description is intended to convey information essential to understanding the scope of the Documentation Processing Staff position. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities, and the company reserves the right to modify the job description as needed.
AIMS is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
Please contact Tricia at [email protected] or 8189 5002 to discuss your needs.
