We are seeking a Quality Reviewer Administrator I to support our labs. Duties will include the following.
- Ensure that all documented customer expectations are translated into the Covance database to provide seamless services
- Ensure consistency in compliance to our standard procedures to members of the technical groups and technical team
- Monitor and ensure resolution of all customer complaints, issues, and concerns
- Support a culture of continuous improvement, quality, and productivity
- Act as a contributing core team member by participating in process improvement initiatives and liaising with study set up team members
- Responsible for pursuing an understanding of technical services related to client specific requests
- Manage and solve technical changes, issues, and concerns of varied complexity work with little to no guidance, but requires some guidance for complex work.
- Other Duties as assigned
Experience
Minimum Required:
- 2 years experience in a quality review environment, medical technology, or medical sciences experience, or 2 years experience with the clinical trial process or relevant experience in pharmaceutical industry.
- Strong planning, organizational, and problem solving skills.
- Demonstrated high degree of initiative and ability to work collaboratively.
- Ability to use computer applications (e.g. Windows, Word, Excel).
Education/Qualifications/Certifications and Licenses
Minimum Required:
- Bachelor Degree or Two (2) year associate degree (or equivalent) and two (2) years of equivalent
- Covance CLS (or equivalent industry) experience or four (4) years relevant Covance CLS (or
- equivalent industry) experience.
- Dealing with Chinese-speaking stakeholders and documents which may require Chinese proficiency
Preferred:
- Bachelor Science degree, MT (or equivalent) with one (1) year clinical laboratory experience, or
- BS science (or equivalent) with two (2) years clinical laboratory experience, or an AS, MLT (or
- equivalent) with three (3) years clinical laboratory experience
