The Job:
- Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
- Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
- Responsible for surveys and handling of the responses
- Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
- Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively
The Requirements:
- Proven experience in Customer Service Management, preferably in the automotive industry.
- Strong communication skills, both verbal and written
- Strong understanding of automotive quality standards and processes
Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.
CEI: R1104482
JANE LUI JIE'EN
