JOB DESCRIPTION
Operations Assistant Manager's responsibilities include, but are not limited to:
1) Customer Service
· Attend to all walk-in potential customers and existing parents, phone calls and emails promptly and professionally
· Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
· Upkeep of Centre’s student management system and perform audit of system regularly
· Preparation of sales presentation kits
· Training of new and existing customer service executive
2) Administration
· Prepare invoices and handle payment collection
· Prepare debtors listings and send reminders for late payment
· Maintain petty cash and prepare daily collection report
· Assist the operation manager manager with resource management and team management
· Perform ad-hoc duties assigned by the operations manager.
3) Teachers’ Support
· Support teachers in photocopying and preparing of materials and resources
· Assist teachers in the dismissal of classes
· Participate in file checking and results tracking
· Work with teachers and parents to resolve any conflicts or issues
JOB REQUIREMENTS
1) Qualifications:
- At least Diploma in any discipline (Full time)
- Experience: Prior customer service-related job experience is needed
2) Working hours:
- Weekdays (10.30 am to 8.00 pm OR 1.30 pm to 10.00 pm), Weekends (8.30 am to 7.00 pm) with lunch and dinner break.
- The selected candidate is expected to work 4 weekdays and 1 weekend or 3 weekdays and 2 weekends.
3) Gross monthly Salary: $3,000.00 - $4,000.00
4) Language abilities: Must be able to converse in English and Mandarin in order to liaise with the Chinese speaking parents
5) Computer literacy skills: MS Office, Zoom, Google Drive, AI-generative apps
6) Personalities: Warm, positive, self-motivating, good organization skills and interpersonal skills. A strong problem-solving team player.
CAREER ADVANCEMENT
In-house training will be provided. Employees will be sent to courses relevant to their job scope from time to time. Employees who display strong leadership abilities will be groomed to eventually take the position of operations manager.
Kindly note that only shortlisted candidates will be contacted within 2 weeks.
