Designs, plans, installs, and/or maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers, medical facilities, laboratories or utilities infrastructure. Has proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems. Analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems. Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency. Complies with organizational and governmental safety standards. Coordinates response to emergency situations and ensures that corrective measures are rapid and thorough. Participates in the planning and installation of new facility systems. May work with multiple components including HVAC systems, air or liquid cooling systems, CRAC/CRAH units, power distribution units, fire systems, life safety systems, etc.
Policy & Procedures
- Establish, maintain and review operating and emergency procedures regularly
- Standardize front line operation, maximize operation efficiency across all NTT site
- Provide a continuous improvement plan to increase the efficiency of the operation process
Data Center Management
- Perform capacity management on critical components to ensure system efficiency and to improve PUE
- Perform change management to ensure changes will not disrupt daily operation
- Perform risk management to ensure all risks are considered and mitigated during operation
- Provide continuous improvement plan to enhance system performance and efficiency
- Annual Shutdown Maintenance Management (Procedure review, communication, status tracking)
- Critical systems asset and life cycle management
Operation Management
- Manage and ensure all service delivery, corrective and preventive maintenance are performed flawlessly and in a timely manner
- To provide prompt notification to clients utilizing a centralized BMS monitoring system
- Perform vendor management by using DCFMS to ensure vendor performance is according to contract requirements and industry best practice
Incident Management
- Restore operation to normal working state promptly taking into account all operational risks
- Report and perform escalation according to incident management/group policy
- Perform root cause analysis on failures and implement preventive measures
Client KPI / SLA Management
- Ensure Clients' SLA are tracked correctly and achievable
Technical support
- Building Modification & Customization Work Support
- Response to Customer RFQ / Inquiries
- Response to Internal teams Inquiries
Audit/Certification
- Manage and support all Audit/Certification activities
Environmental Health
- Fire Safety Management
- Workplace safety and health
Administrations
- Service Quality Assurance
- License / Certificate renewal, etc. e.g. Lifts Permit to Operate, Fire Certificate, etc
- Proper documentation to ensure smooth handling / taking over of tasks and duties
Others
- Major A&A construction consultation and support
- IT Security Management for critical systems
Contract Management
- Technical Support / Outsourced contract
- Electrical Power Supply Contract
- Fuel Management Contract
- Consignment Contract
Additional Requirements:
- Diploma, degree, or relevant qualification in Electrical, Mechanical (or demonstrated equivalent work experience)
- Seasoned and experienced professional
- Has full understanding of specialisation area
- Resolves wide range of issues in creative ways
- Fully qualified, career level, career journey-orientated
- Uses good judgement in selecting tools and methods to solve problems
- Networks with senior internal and external people in own area of expertise
- Receives little instruction on day-to-day work, receives general instructions on new assignments
