Organisation Overview:
At Diabetes Singapore, we are dedicated to enhancing the lives of those impacted by diabetes. Through community-driven efforts and comprehensive support services, we strive to improve the well-being of individuals dealing with diabetes and their families. We are seeking a passionate and versatile Customer Service cum Administrative Assistant to join our team and contribute to our mission.
Position Summary:
Diabetes Singapore is looking for a dedicated and versatile individual to serve as a Customer Service cum Administrative Assistant. This role is crucial to our operations, providing first-rate customer support and efficient administrative assistance. The ideal candidate will be a compassionate communicator, highly organised, and capable of managing multiple tasks simultaneously.
Key Responsibilities:
- Customer Service:
o Respond to inquiries and provide detailed information about diabetes and related services to clients via phone, email, and in-person interactions.
o Schedule appointments and manage client records with accuracy.
o Offer support and guidance to individuals and families managing diabetes.
o Coordinate with healthcare professionals and other stakeholders to ensure integrated care and services.
- ·Administrative Duties:
o Handle data entry and maintain precise client records.
o Assist in the preparation of reports and presentations concerning diabetes care and support.
o Manage office supplies and upkeep of necessary equipment.
o Support the organisation in event planning and execution, including workshops, seminars, and fundraising activities.
· Sales of Consumables:
o Manage the inventory and sales of diabetes-related consumables, ensuring availability and accessibility for clients.
o Provide accurate information and advice on the selection and use of these products.
- Outreach and Education:
o Engage in community outreach programs to promote diabetes awareness.
o Help in the creation and distribution of educational materials related to diabetes.
- Team Collaboration:
o Work collaboratively with team members to enhance service delivery.
o Participate in team meetings and support continuous improvement efforts.
- Additional Tasks:
o Handle various tasks as assigned by the Executive Director, adapting to the needs of the organisation.
The ideal candidate should possess the following:
· Diploma in a relevant field or equivalent experience in customer service, administration, and retail or sales management.
· Exceptional communication and interpersonal skills.
· Proficient in computer skills, including Microsoft Office and database management.
· Capable of working in a fast-paced environment and managing multiple priorities.
· Being empathetic and patient-centred approach at work.
· Interest in or knowledge of diabetes and healthcare is beneficial.
Work Conditions:
· Full-time position, Monday to Saturday.
· Primarily office-based with occasional participation in community outreach activities.
· Opportunities for professional development and career growth.
Commitment to Diversity:
· Diabetes Singapore is an equal-opportunity employer that values diversity. We encourage applications from all qualified individuals, regardless of background.
· If you are passionate about making a difference and possess the skills outlined, we look forward to your application.
