Responsible for the following:
a. Prepare Variation Agreement (VA) documents for Change Requests (CRs) and seek approval from Authority.
b. Maintain the master CR lists and provide support for CR prioritisation discussions, and consolidate variation requirement of CRs to prepare for the variation to CR purchase orders.
c. Monitor the activities to ensure CR are implemented within agreed implementation timeline.
d. Validate all quarterly and monthly KPI for CRs, PR (Problem Report), SR and Customer Satisfaction Survey are met, going through evidences provided, and submit a report to Authority on the validation. e. Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.
