To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
•To ensure accuracy and compliant for all customers’ requests
•To successfully cross-buy the Bank’s products and services
•To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs
•To adhere to professional standards of behavior& conduct in dealing with customers & fellow CSOs.
•Flexibility in work deployment when business needs arise
•Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
•Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team)ensure message consistency across the different online platforms
Minimum Educational level :
1) Diploma & Degree holders
