You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.
Requirements:
- Recognised Degree with at least 8 years of working experience in customer / patientservice operations, including a minimum of 2 years in a managerial capacity
- Must have a proven track record in building a service culture
- Experience indeveloping, evaluating and conducting service training is essential
- Strong command of English language and a second language
- Proficient in writing and editing
- Adept in conflict resolution, data analytics and presentation
- Excellent planning and organisation skills
- Independent, resourceful and able to handle multiple projects
- Excellent interpersonal skills, skilful in managing multiple stakeholders
