Our craft
Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin.
Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.
Embrace excellence
The Boutique Executive at The Macallan House will ensure all clients are warmly welcomed and attended to. The incumbent will deliver exceptional customer service that meets the expectations of our guests and to inspire lifelong enthusiastic brand advocacy of The Macallan. In addition, the incumbent will engage and deliver experiences that communicate The Macallan brand to all clients, rendering a memorable experience, creating the ultimate customer satisfaction; an experience to be enjoyed by anyone who visits The Macallan House.
Make an impact
- To warmly welcome all clients with passion and exceptional customer service and inspire all clients to become enthusiastic ambassadors of The Macallan.
- Passionately communicate The Macallan heritage and brand values to our clients.
- Keep up to date on daily business needs by attending all briefs, referring to the daily communication, notice boards and rosters.
- Develop a thorough knowledge of The Macallan brand, understanding of the business/industry and customer service within a luxury destination through training and ongoing personal learning.
- To retain up-to-date stock knowledge for pricing, product function and storytelling.
- Be fully aware of all bespoke product offerings across the brand collection e.g., engraving service.
- Work efficiently and communicate effectively with all team members and stakeholders across the organisation to ensure all clients have the desired luxury experience at The Macallan House.
- To accurately perform transactions, timely executive and delivery of administrative duties (e.g. reports and trackers).
- Maintain impeccable standards of grooming and appearance, in line with the grooming and appearance guidelines of The Macallan.
- Be an ultimate ambassador for The Macallan.
- Fully attentive to guests and their needs and expectations during their visit in the Boutique.
- Ensure that the experience of all clients is entirely in line with The Macallan brand’s expectations.
Talent and skill
- Min. 2-4 years of experience in luxury retail or hospitality industry.
- A strong, charismatic, positive, and upbeat people person with self-awareness.
- Strong sales or retail experience and ability to leverage professional selling skills to improve commercial performance and opportunities for clienteling.
- Outstanding customer service knowledge and delivery. Great service mindset. Ready to go the extra mile.
- Excellent storytelling skill.
- Able to learn and retain information about The Macallan brand and the brand heritage.
- Fluent in spoken English. Proficiency in other language is advantageous.
- Drive to deliver the highest standards of luxury customer service and experience.
- Attention to detail, adaptable, and adopts ‘can do’ approach to tasks and work activity.
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.
Application will close on 19 August 2024. Only shortlisted candidates will be notified. Interested candidates, kindly specify your current and expected remuneration in your CV.
